1. Introduction
VendReady ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management platform and related services, including WhatsApp Business messaging.
2. Information We Collect
2.1 Personal Information
- Account information (name, email address, phone number)
- Business information (company name, address, tax information)
- Payment information (processed securely through third-party providers)
- Communication preferences and contact details
2.2 WhatsApp Messaging Data
- Phone numbers for WhatsApp Business messaging
- Message delivery status and timestamps
- Customer interaction data related to orders and notifications
- Opt-in and opt-out preferences for WhatsApp communications
2.3 Automatically Collected Information
- Usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies
- Log files and error reports
3. How We Use Your Information
We use your information for:
- Providing and maintaining our inventory management services
- Sending WhatsApp notifications about orders, inventory, and account updates
- Processing payments and managing subscriptions
- Customer support and technical assistance
- Improving our services and user experience
- Compliance with legal obligations
- Fraud prevention and security monitoring
4. WhatsApp Business Messaging
4.1 Service Communications
We use WhatsApp Business API to send:
- Order confirmations and updates
- Inventory alerts and notifications
- Authentication codes (OTP)
- Important account and service updates
4.2 Opt-Out Rights
You can opt-out of WhatsApp communications at any time by:
- Contacting our support team
4.3 Meta/WhatsApp Data Sharing
When using WhatsApp messaging, your phone number and message metadata may be processed by Meta (WhatsApp's parent company) according to their terms of service and privacy policy.
5. Information Sharing and Disclosure
5.1 We may share your information with:
- Service Providers: Third-party vendors who assist in our operations (payment processors, cloud hosting, analytics)
- Meta/WhatsApp: For WhatsApp Business messaging functionality
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In case of merger, acquisition, or sale of assets
- Consent: When you explicitly authorize sharing
5.2 We do NOT sell your personal information to third parties
6. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Access controls and authentication systems
- Secure cloud infrastructure with reputable providers
- Regular backups and disaster recovery procedures
7. Data Retention
- Account Data: Retained while your account is active and for up to 7 years after closure for legal compliance
- WhatsApp Data: Message delivery logs retained for 30 days
- Financial Records: Retained for 7 years as required by law
- Analytics Data: Anonymized data may be retained indefinitely
8. Your Rights (GDPR/CCPA)
You have the right to:
- Access: Request copies of your personal information
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal information
- Portability: Request transfer of your data
- Restriction: Request limitation of processing
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for marketing communications
9. Cookies and Tracking
We use cookies and similar technologies for:
- Essential website functionality
- User authentication and security
- Analytics and performance monitoring
- Personalization and user experience improvement
You can manage cookie preferences through your browser settings.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:
- Standard Contractual Clauses
- Adequacy decisions by relevant authorities
- Other appropriate safeguards
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Email notification to your registered email address
- Prominent notice on our website
- In-app notifications
13. Contact Information
14. Governing Law
This Privacy Policy is governed by the laws of The Republic of Ghana without regard to conflict of law principles.