Important: Data deletion is permanent and cannot be undone. Please ensure you have exported any data you wish to retain before proceeding with deletion requests.
1. Your Right to Data Deletion
Under applicable privacy laws (GDPR, CCPA, and others), you have the right to request deletion of your personal data. VendReady is committed to honoring these rights and providing clear procedures for data deletion.
2. Types of Data We Hold
2.1 Account and Profile Data
- Personal information (name, email, phone number)
- Business information (company name, address)
- Account settings and preferences
- Authentication and security data
2.2 Business and Transactional Data
- Inventory records and product information
- Customer data and order history
- Payment records and billing information
- Analytics and usage data
2.3 WhatsApp and Communication Data
- Phone numbers used for WhatsApp messaging
- Message delivery logs and status updates
- Communication preferences and opt-out records
- Customer interaction history
2.4 Technical Data
- Log files and system access records
- Device information and IP addresses
- Cookies and tracking data
- Error reports and diagnostic information
3. How to Request Data Deletion
Email Request
Send a data deletion request to our privacy team:
- Email: support@vendready.store
- Subject: "Data Deletion Request - [Your Email]"
- Include: Your full name, email address, and phone number associated with the account
- Verification: We may request additional verification for security
4. Data Deletion Process and Timeline
Standard Deletion Timeline:
Within 7 Days:
- Request acknowledgment and verification
- Account access disabled
- Active services suspended
Within 30 Days:
- Complete deletion of personal data from active systems
- WhatsApp messaging data removed
- Third-party data processors notified
Within 90 Days:
- Backup and archived data deletion
- Data removal from disaster recovery systems
- Final confirmation of deletion completion
5. Data That May Be Retained
Legal Compliance: Some data may be retained for legal, regulatory, or security purposes as required by law.
5.1 Data We Must Retain:
- Financial Records: Tax and accounting records (7 years)
- Legal Compliance: Data required for regulatory compliance
- Fraud Prevention: Security incident records for protection
- Anonymized Data: Aggregated analytics with no personal identifiers
5.2 Third-Party Data:
- Payment Processors: May retain transaction records per their policies
- WhatsApp/Meta: Message metadata may be retained per their data policies
- Cloud Providers: May have their own data retention schedules
6. Before You Delete Your Data
6.1 Consequences of Data Deletion:
- Complete loss of access to your VendReady account
- Permanent deletion of all business data and records
- Loss of historical reports and analytics
- Termination of WhatsApp messaging services
- Cancellation of all active subscriptions
- No ability to recover deleted information
7. Partial Data Deletion
You may also request partial data deletion for specific categories:
7.1 WhatsApp Data Only:
- Remove phone numbers from WhatsApp messaging
- Delete message delivery logs
- Maintain account but disable WhatsApp features
7.2 Marketing Data Only:
- Remove from marketing communications
- Delete newsletter and promotional preferences
- Maintain functional account data
8. Verification Requirements
To protect your data, we require verification for deletion requests:
8.1 Standard Verification:
- Email from your registered account email address
- Confirmation of account details (name, phone, business name)
- Response to security questions if applicable
8.2 Enhanced Verification (for sensitive requests):
- Government-issued ID verification
- Phone call verification
- Written request with signature
9. Appeals and Complaints
If you're not satisfied with our data deletion process:
9.1 Internal Appeal:
- Contact us at: support@vendready.store
- Provide details of your concern
- We will respond within 30 days
10. Contact Information for Data Deletion
11. Updates to These Instructions
We may update these data deletion instructions to reflect changes in law or our processes. Updates will be posted on this page with a new "Last Updated" date. For significant changes, we will notify users via email.